Massive global Internet outage hits Zomato, Paytm and others

Several popular Indian apps and websites including food delivery app and payments app Paytm among others were impacted as part of a global Internet outage on Thursday evening. The outage seems to have happened due to a technical issue at Akamai, which provides domain name system services.

As per reports, many services, including Amazon, Fidelity, AirBNB, Delta Airlines, and others were impacted globally. In India, users and companies such as Paytm, Zomato, SonyLiv and others posted about being down temporarily. The services were restored within 30 minutes.

In June,
multiple outages hit social media, government and news websites across the globe
due to a glitch at US-based cloud computing services provider Fastly. This is the third such incident in a span of two months. Experts called it “the consequences of consolidation and centralisation in the Internet infrastructure,” and called for decentralisation.

“We are aware of an emerging issue with the Edge DNS service,” Akamai said on its website.

Websites displayed domain name system (DNS) service errors and had trouble loading.

DNS or Domain Name System is a service that translates readable domain names to machine readable IP addresses, connecting it to a server and delivering the requested page on the user’s phone or laptop.

“Our app is down, due to a widespread Akamai outage. Our teams are working to ensure all orders placed are delivered in time,” said Deepinder Goyal, co-founder of Zomato on Twitter. Paytm chief Vijay Shekhar Sharma too tweeted about the issue.

“Update: Some Paytm services are affected due to global outage at Akamai. We are actively working towards a resolution,” Paytm said on Twitter.

Akamai Technologies said that it is experiencing a service disruption. “We are actively investigating the issue and will provide an update in 30 minutes,” it said on Twitter.

It later tweeted “We have implemented a fix for this issue, and based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.”

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